Noodles And Company
Noodles And Company Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Noodles And Company has a 2.4 star rating from 183 reviews, with 15% of users likely to recommend; 61% unfavorable and 12% positive responses indicate consumers are mostly dissatisfied.
Positive Feedback
Many reviewers praise the food itself, menu variety and convenient locations, which show up in typical Noodles And Company reviews about tasty dishes and product diversity.
Negative Feedback / Risk Areas
- Pervasive poor customer service and staff attitude reported across locations.
- Frequent wrong, missing or cold orders and delivery failures tied to online ordering problems.
- Billing issues, gift card activation failures and slow or missing refunds frustrate customers.
- Food quality and cleanliness complaints include overcooked, salty, foreign objects and burnt items.
Key Takeaways for Future Customers
- Check orders and receipts immediately and save proof for refund claims.
- Verify gift card activation and monitor charges in the app, as rewards or points may not apply.
- Expect service variability by location and contact customer service promptly for issues.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Noodles And Company has a 2.4 star rating from 183 reviews, with 15% of users likely to recommend; 61% unfavorable and 12% positive responses indicate consumers are mostly dissatisfied.
Positive Feedback
Many reviewers praise the food itself, menu variety and convenient locations, which show up in typical Noodles And Company reviews about tasty dishes and product diversity.
Negative Feedback / Risk Areas
- Pervasive poor customer service and staff attitude reported across locations.
- Frequent wrong, missing or cold orders and delivery failures tied to online ordering problems.
- Billing issues, gift card activation failures and slow or missing refunds frustrate customers.
- Food quality and cleanliness complaints include overcooked, salty, foreign objects and burnt items.
Key Takeaways for Future Customers
- Check orders and receipts immediately and save proof for refund claims.
- Verify gift card activation and monitor charges in the app, as rewards or points may not apply.
- Expect service variability by location and contact customer service promptly for issues.
Media from reviews
Washington, District Of Columbia
Because you asked for one
Ardnek Sreya is erroneously using my cell phone number for extra points.My name is Diane A.Walker take this Ardnek off my personal phone number, Please
User's recommendation: Bring back the zuchini dish .
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund my money plz
Hi, my name is Kenia Garcia. I got DoorDash.
I ordered from Noodles and Company. They never delivered to me, and I talked to DoorDash. They said they're going to refund you guys, and you guys have to refund my account, please. My phone number is (224) 386-****, and my email is garcia.kenia@***.com.
I really appreciate it, guys. You guys refund my money.
User's recommendation: to refund my money
Salt Lake City, Utah
Too salty
I stopped ordering the fettuccine with chicken because every single order was to salty to enjoy. Waste of time and money.
Then I ordered spaghetti and meatballs and the meatballs are not only salty but the meatballs are yucky.
They taste like right from the frozen isle. Processed meat.
User's recommendation: I will never go back
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy order
When I got home with my order, I noticed immediately that there was no sauce. So I called to complain, and he told me he would send me a free entree coupon.
Today, I went and got my order and was also charged $7 extra for my meal to have chicken, which should have already come with it. I got home and had the same issue: no sauce. I also have pictures.
This is really ridiculous, and I'm really upset about the $7 extra. My meal should have just been replaced for free, and I should also have sauce on my meal.
Bad service, AI on line took order, but it wasn’t the special that I order, cashier had bad customer service attitude,
AI on line took my order, it wasnt the special that I ordered, cashier was having some kind of attitude, she just stood there, telling me that the way it is. The whole experience made me feel like I was wrong, n dealing with cashier is bad, I shouldnt have to deal with that as an adult!!! I will not go there again!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerChanged penna Rosa noodles to rigatoni
I've been a proud customer that has always gotten the penne rosa with extra sauce and extra Parmesan with crusted chicken for years. Now I go in there today and there's rigatoni noodles on my penne rosa.
I asked if this was something that changed throughout the whole news and company recipes, and it is. I am not happy about this. I will not eat this anymore. Now it's called rigatoni rosa!
What the *** are you all thinking? These noodles are thick and do not have the same texture - all noodles are NOT the same - please switch back - penne rosa needs penne noodles.
Preferred solution: Change the recipe noodles back to the penne noodles
Dry noodles and 3 little pieces of steak
The noodles were not what anybody could describe as carmalized.I paid 6 dollars extra for 3 little pieces of steak. The menu was about half of what was on the website.
Spent almost fourty dollars for an inferior product. NOT WORTH IT.
User's recommendation: Go some place else
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOvercharge needs correction immediately
A refund was issued promptly. I appreciate the swiftness and dedication from Noodles and Company.
The extra pending charge put me negative in my account. This needs immediate response and correction.
I tried calling my card, the store, and now guest relations. Guest relations did not answer.
I've sent an email and a screenshot of charges previously. This is not okay!
- Good food
- Friendly
- Extremely slow at correcting an overcharge or double charge
Preferred solution: Full refund
User's recommendation: Use cash, not debit for in-store purchases
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGift card not activated
I received a 50.00 gift card for Christmas and I tried to use it and it wouldn't work. I need to get this fixed so it can be used.
User's recommendation: Don't get a gift card. If you do make sure that you get the slip saying its acfiviated
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnable to upload my rexeipt for my points
the workers at your location on airport hwy in toledo ohio even management have no idea how to ask people if they have the noodle app or if they want to use points and cant tell anyone how to contact anyone if they forget to use the app themselves.So they just dont care if you dont utlize the points or app. This is extreme example of very poor customer service.
I have gone there serveral times and received the same lazy response or the i dont know. Inquire so yur knowledgeable about the app and be able to assist your customers rather than the attitude your staff has of i dont care just order get your food and leave. i think this is very poor service. please get with your management team so they can be trained on how to assist their customers and thier staff on better communication with the customer.
I also understand this is fast food but dont be so quick and uncaring that you loose customers. This is part of the reason why businesses are closing.
User's recommendation: care for the customers you service in the community
Normal, Illinois
Gift card doesn't work
Im still waiting for my updated gift card. Beginning to get very unhappy about this. $50 is $50 dollars!!!
Ross Foley
User's recommendation: Hh
Need to fix a dash order
My wife wants just broth or mostly broth with her soup and idk how this system works Im never the one who orders. She was just released from the hospital after surgery and has a ton of medical issues.
Inquire about menu
The call did not go through. It is stupid to answer so many questions just to talk to customer service!!!
User's recommendation: T
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGift Cards
I purchased two gift cards on 12/13/24, each worth $100.00. In the hustle and bustle of the holidays, they were lost.
I first went into the store closest to me, the one I always go to. I spoke to the manager at the time, Remy Jordan, who took a picture of my receipt, my name, and number. Sheryl L Smith, 303-776-**** or 303-775-****. Management would be contacting me.
I have returned to our store at 1807 S. Hover St., Longmont, CO 80501 several times. The employees have been very cooperative and nice about trying to get two more gift cards to replace the lost ones. All you as corporate need to do is issue me two new cards, cancelling the numbers on my receipt.
These cards were gifts, very much needed.
I will not give up on $200.00. Please make things happen soon!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Gilbert, Arizona
Complaint
On the morning of the first, your GM of Santan Gilbert Noodles and Company slammed the door on my body as we walked into the restaurant after arguing about our relationship. Then, she called the cops on me and had them flood the restaurant and treat me like a murder victim.
I asked for the surveillance videos six different times but Lisa refused me, saying Noodles does not have cameras that face the front door; all four cameras face the register.
Next, I was fired and an investigation was supposedly done by the AM, Anthony, and HR, and I'm terminated. I want the surveillance videos of Lisa slamming my body in the door because now my back is hurting and I can barely walk.
Preferred solution: Video surveillance of the Assault and A HR case be opened on Lisa Vanegas and the shady way she is running the Gilbert Location
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAsed a gift card ($50) that wouldn't ring up and now they are avoiding me.
They are ripping me off. They are avoiding issuing me a new card.
I will be filing a complaint with the attorney Generals office and federal trade commission tomorrow. I've spent the better part of the week (about 2 hours) dealing with this and have gotten nowhere.
About
Noodles And Company is the net of fast food restaurants with locations all over the USA that serves original dishes with noodles from different countries of East, West and Europe. Its menu includes many kinds of noodles, salads, pastas, sandwiches and soups. All its dishes are served with style and cost near 7 dollars.The company started its activity in the market in 1993 with an innovative idea to combine Italian, American, Chinese and other popular cuisines under one roof, using noodles as the element that ties all these different cooking styles together. Noodles & Company has many business and industry awards, such as "The Entrepreneur of the Year" by Restaurant Business magazine.
Noodles And Company is ranked 172 out of 7575 in Cafes, Restaurants and Bars category
USA
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Assuming you are an adult, why can't you be responsible and remember if you have the app, if you have points and if you want to use them? Is it really too much to ask of an adult to remember themselves?
Why does a 17 or 18 year old have to remind you? Fast food restaurants aren't closing because Rachael in Ohio can't remember to communicate she has reward points.
Just leave. You won’t be missed.