Sheryl S Vxy

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Verified Reviewer
| map-marker Longmont, Colorado

Gift Cards

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I purchased two gift cards on 12/13/24, each worth $100.00. In the hustle and bustle of the holidays, they were lost.

I first went into the store closest to me, the one I always go to. I spoke to the manager at the time, Remy Jordan, who took a picture of my receipt, my name, and number. Sheryl L Smith, 303-776-**** or 303-775-****. Management would be contacting me.

I have returned to our store at 1807 S. Hover St., Longmont, CO 80501 several times. The employees have been very cooperative and nice about trying to get two more gift cards to replace the lost ones. All you as corporate need to do is issue me two new cards, cancelling the numbers on my receipt.

These cards were gifts, very much needed.

I will not give up on $200.00. Please make things happen soon!!!

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Soraida Yum

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Verified Reviewer
| map-marker Cedar Rapids, Iowa

Ased a gift card ($50) that wouldn't ring up and now they are avoiding me.

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They are ripping me off. They are avoiding issuing me a new card.

I will be filing a complaint with the attorney Generals office and federal trade commission tomorrow. I've spent the better part of the week (about 2 hours) dealing with this and have gotten nowhere.

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Efrain Gyn
map-marker Flint, Michigan

Complaint. We went in for your advertised by one entrée get the second one identical for five dollars. We were then told that didn’t apply to any meal that contain protein whatever the *** that was

Updated by user Jan 02, 2025

your companies policy when it comes to advertisement is both underhanded and insults the intelligence of its patrons. You advertise buy one entrée get the second one for five dollars.

This was not true. If the meal contain protein, as we only found out later, after reading a litany of restrictions, we found out after we paid for the meal that they charged us the full amount. I’ve been unable to contact anyone verbally about this incident in spite of the fact that I was told that someone would speak to me.

Incidentally, my number is 586-530-****. Let’s see where this goes.

Original review Jan 02, 2025
Nothing has been resolved. Your advertisement makes the clear and unambiguous statement that if you buy one entrée, the second identical version will be only five dollars when we got our bill we were charged for two and told that because the meal contained protein, the offer did not apply.

Seriously?! Then I have to ask if a meal contains beans, cheese or sprouts which also contain protein does it also not apply.

Youve lost a longtime customer to this nonsensical business decision on your part believe me, Ill be sharing this with each and every person that I know. Incidentally, I was told at the Shelby Township restaurant that someone would be calling me back and that is not happened if youd like please call me at 586-530-****.
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User's recommendation: Stairway from this restaurant chain; The fact that they would engage in such underhanded business advertisements only suggest what kind of quality goes into their food

Anonymous
map-marker Prior Lake, Minnesota

Requested that the beef strognoff be on menu all time

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Requested that the beef stroganoff be on menu all time there nothing more to add that I think it would be a good sale.

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User's recommendation: menu items that could use more choices

Kimberly H Vuq

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Verified Buyer
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Verified Reviewer
| map-marker West Jordan, Utah

My order was wrong

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Contains 1 confidential file for company representatives

I went into the West Jordan, Utah location and ordered my favorite meal. I got home, and more than half of it was wrong!

So, I ordered Pesto Cavatappi with extra mushrooms and extra sauce.

I opened it and there were barely any mushrooms and there was chicken in it that I did not order. Plus, I cannot even talk to someone from the restaurant.

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Pros:
  • Great food
Cons:
  • Not getting what i ordered right

Preferred solution: Full refund

User's recommendation: Make sure you look through your order before leaving.

Shannon H Ltm

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Verified Reviewer
| map-marker Fairfax, Virginia

So disorganized

There is no way that I placed in order going to California and you guys took my money and I didn't get any food.Please give me a refund thirty two dollars and eighty five cents

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Chris C Wih

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Verified Reviewer
| map-marker Winchester, England

Unhappy customer

Updated by user Aug 12, 2024

Ordered food to be delivered they said it was on the way and the driver never showed up. I called and talked to the manager who swore at me.

Original review Aug 03, 2024
I ordered food from your store in Manitowoc, WI. at 8:09 p.m tonight after working a 12 hour day .

I was texted shortly before 9:00 that they were running behind and it would be delivered by 9:08p.m By 9:17 it still hadnt arrived so I called the store . I talked to the manager and asked her where my food was. She very rudely told me it was sitting on the counter. The driver didnt show up.

I asked her what I was supposed to eat now and that I received a text saying it was coming but going to be late. She said I have no idea I gave you a *** refund and I didnt even have to do that! I was pissed off after she said that. I ordered a lot from your store, but never will again!

If I was the manager I would have delivered it myself. If thats how your managers represent your company I will make sure everyone on Facebook, friends anyone knows how I was treated by a person representing your company! She should be fired! Manitowoc isnt that big everything closes early.

Someone, Im sure took my $37.00 order home while Im sitting here starving. What a shameful company allowing managers to swear at people.I told her Id being filing a complaint she said she didnt give a *** Nice
View full review
Loss:
$37
Pros:
  • Good food
Cons:
  • Manager swears at you if you comlain

Preferred solution: Apology

User's recommendation: I wouldn’t order from there anymore never know if you’re going to get your food delivered and the manager of that store will swear at you if you complain.

2 comments
Guest

Noodles & Company does not have delivery drivers. When you placed your order, it was through DoorDash, UberEats, GrubHub or possibily Postmates.

Noodles & Company has no control over the drivers from these 3 party companies. Most restaurants wish they didn't have to deal with them at all. Your refund should have come from the delivery service and if you never received your food or money back, you should contact the delivery service. Your expectation the manager should have delivered your food is insane.

They are there to manage the store and it's daily operations and their employees. They are not delivery drivers or your personal slaves.

If the manager cursed at you, I am betting you talked to her like she was not even a fellow human being, because too many customers think they have that right. They don't and more customers are realizing that employees won't take their verbal abuse anymore.

Guest
reply icon Replying to comment of Guest-2568299

I’m amazed the loser doesn’t keep any food at home.

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Hollee L

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Verified Reviewer
| map-marker Maplewood, Minnesota

Online ordering problems

Noodles And Company - Online ordering problems

We've been ordering from noodles and company online using their app for several years. Now suddenly we cant.

Weve tried uninstalling and reinstalling the app on our iPads and iPhones, opening a new account and even tried to order on our desktop which told us we our blocked. Why, I dont know. My daughter has used the app at noodles and company for several years which suddenly just stopped working so then I tried to open one and it wont let me. Very frustrating.

So I called to order and the robot kept getting our order wrong so I gave up. My daughter and I have not received a response from noodles and company about this issue.

I attached what pops up when I try to make an account. Can you please help fix this problem?

Thanks!

Hollee & Diane LeMire

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Pros:
  • Good food most of the time
Cons:
  • App

Preferred solution: For them to fix the their app that has us blocked.

Eliyah Met
map-marker Saint Louis, Missouri

Refund/complaint

Went to Noodles and company for the first time a few days ago and the best experience that I have had in years! Thanks Gabe!

Went to the same location thinking that will happen again, No At All! Ordered a dish, no meat, just noodles. They added steak, sent it back, they "remade", there was less noodles but small pieces of steak. Sent back again.

Spoke to the manager he said he can make again, I said no thank you.

Not very apologetic. Too many workers standing around doing nothing

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User's recommendation: Don't go to Hanley location in St Louis, Mo

Ak W Zgk

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Verified Reviewer

Recent order/ point

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This is my first time ordering from Noodles & Company. I placed two orders; my first order was Baked Chicken Alfredo.

The second order was Spaghetti with Marinated Steak. I'm disappointed in my order because the spaghetti with marinated steak didn't have much taste to it, it also didn't have much steak at all. The Baked Chicken Alfredo didn't have much chicken in it either. I paid over $25 for this order.

To be honest, I could've gone somewhere else and got a better deal, maybe could've gotten more food portion as well. My issue is the food didn't have a lot of taste, it was plain, and there weren't enough toppings that I paid extra for.

I also didn't receive the points for making these orders. I still have my receipt.

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Loss:
$25

Preferred solution: Full refund

2 comments
Guest

As soon as you opened the containers and saw the lack of toppings, you should have immediately returned to the restaurant for a refund or replacement. You don't get to eat the food and then ask for your money back.

It doesn't work that way. You remind me of the people who ordered from the Italian pizzeria I worked at in high school. They have a pizza delivered, eat the entire thing, then call and say it was the wrong pizza and they wanted a correct one. We would say "Ok, please give the driver the previous one when he arrives".

And they would say "Oh, we already ate it". Guess what!

NO, you are not getting another pizza and you are not getting a refund! See how that works?!

Guest
reply icon Replying to comment of Guest-2548176

Whoever said that I ate it you idiot, and what makes you think I'm going to drive half an hour away to come give you a few noodles and some tomato sauce. The food should have been made right to begin with.

Whoever you are you sound ignorant, completely don't have no customer service skills.

You can keep that $25 sounds like you need it. But you're not talking to me in any way you like that's for sure.

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Jean N Poh

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Verified Buyer
| map-marker Winchester, England

Order didn’t have enough cheese sauce. Very dry Also had issues with rewards girl clicked the button with out letting me give my phone number. I told her before I ordered and she told me was to late.

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Contains 1 confidential file for company representatives

My phone number is 414 218 **** . She must have forgotten I wanted to give her my phone number. The Noodles and CO was the one on 76 th street in West Allis Mil WI

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Pros:
  • I usually have no problems i like coming here

Preferred solution: My rewards or new items

Jim H Bpu
map-marker Olathe, Kansas

Terrible customer service

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I accidentally left a 92.00 tip and I am getting no help to get it reimbursed I have been dealing with a Andrew but he just keeps blowing me off please help. My phone number is 1-26*-******* thank you

View full review
Loss:
$92
Pros:
  • Good food bad service
Cons:
  • Bad customer service

Preferred solution: Full refund

User's recommendation: Watch out for non trusting employees and use *** off customer to try and get help with your problems I also am going to Contact 6 for help with my issue

Bradley F Qay

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Verified Reviewer
| map-marker Roseville, Minnesota

Horrible meal

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Noodles And Company - Horrible meal
Contains 2 confidential files for company representatives

Ordered tortellini with shrimp. No shrimp.

7-8 tortellini. What is this place? You *** are a joke. Kids in Somalia eat better than this.

I cant even believe I wasted my money.

I had to go next toor and eat at jersey mikes. *** you

View full review
Loss:
$15
Cons:
  • Rip off

Preferred solution: Full refund

User's recommendation: Leave

Molly G Frt

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Verified Reviewer
| map-marker Norridge, Illinois

BAD CHICKEN

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Hello,

My noodles dish was made awfully. I got a Alfredo montamore, with parm crusted chicken.

The chicken was beyond burnt. I couldnt even eat my food. I am so upset due to the fact that this was a dish that costed me $15.

For $15 I couldve gotten a better dish elsewhere with proper chicken. I hate to complain, but this was ridiculous.

I would like to be compensated for my dish.

View full review
Loss:
$15

Preferred solution: Full refund

User's recommendation: Ensure ur food was made right before leaving.

Scott S Rqs

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Verified Buyer
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Verified Reviewer

Plastic bag corner in soup

Noodles And Company - Plastic bag corner in soup
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Noodles And Company - Plastic bag corner in soup - Image 5
Contains 2 confidential files for company representatives

2'x2' piece of a plastic bag corner in my child's chicken noodle soup that he spit out. He could have swallowed it or choked on it!

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Preferred solution: Compensation for the incident, not just a few free bowl coupons or something similar.

Stephen W Yyx

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Verified Buyer
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Verified Reviewer
| map-marker Blackpool, England

Wrong tray size

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Noodles And Company - Wrong tray size
Contains 1 confidential file for company representatives

I ordered 2 large spaghettis but the tray came out in a smaller size than usual. I made sure it was put in *regular,* I might have been given small.

View full review
Loss:
$4
Pros:
  • Food order is hot and ready
Cons:
  • Unsure

Preferred solution: Price reduction

About

Summary

Noodles And Company is the net of fast food restaurants with locations all over the USA that serves original dishes with noodles from different countries of East, West and Europe. Its menu includes many kinds of noodles, salads, pastas, sandwiches and soups. All its dishes are served with style and cost near 7 dollars.The company started its activity in the market in 1993 with an innovative idea to combine Italian, American, Chinese and other popular cuisines under one roof, using noodles as the element that ties all these different cooking styles together. Noodles & Company has many business and industry awards, such as "The Entrepreneur of the Year" by Restaurant Business magazine.

Noodles And Company reviews and complaints

Noodles And Company is ranked 169 out of 4715 in Cafes, Restaurants and Bars category

Area Served

USA

Payment Methods

VISA

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